ph55 Privacy Policy — How Your Personal Data Is Handled

When you register an account on ph55, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment method details. We also collect information generated through your use of the platform, such as login timestamps, device type, browser version, IP address, and in-session activity logs. For identity verification and responsible gaming compliance, we may request a government-issued ID, proof of address, or other supporting documents at any point during your account lifecycle. Payment-related data — including GCash or Maya account references and bank transfer records — is collected solely to process deposits and withdrawals in Philippine pesos and is never stored in full on our servers beyond what is required by law. We do not collect sensitive personal information such as biometric data, political opinions, or religious beliefs, and we will never ask for your full card number or online banking password through any ph55 channel.

ph55 uses the personal information we collect to operate and maintain your account, process financial transactions, verify your identity, and deliver the gaming services you have signed up for. We also use your data to comply with our obligations under Philippine law, including the Data Privacy Act of 2012 (Republic Act 10173), anti-money laundering regulations, and responsible gaming requirements set by relevant Philippine authorities. Your contact details may be used to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — but we will not send you unsolicited marketing messages without your explicit consent. We use aggregated, anonymised usage data to improve platform performance, identify technical issues, and understand how Filipino players interact with our casino, slots, fish game, and deposit features. We do not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances.

ph55 shares your personal information only in limited, clearly defined circumstances and never for commercial gain. We may share data with trusted third-party service providers — such as payment processors, identity verification partners, and cloud infrastructure providers — who are contractually bound to handle your information securely and only for the specific purpose for which it was shared. If required by a Philippine court order, a lawful request from a government agency, or an investigation by a regulatory authority, ph55 will disclose the minimum information necessary to comply with that legal obligation. In the event that ph55 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any material change to how your data is managed. We do not share your information with any entity located outside the Philippines unless that entity provides an equivalent or higher level of data protection as required under Philippine law.

ph55 implements industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the ph55 platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel on a strict need-to-know basis. We conduct regular internal reviews of our data handling practices and update our security measures in response to emerging threats and changes in applicable Philippine regulations. In the unlikely event of a data breach that poses a risk to your rights and freedoms, ph55 will notify affected players and the relevant Philippine authority within the timeframe required by law. You are also responsible for keeping your account credentials confidential — ph55 will never ask for your password via email, chat, or any other channel, and you should report any suspicious activity on your account immediately through the contact details provided on the platform.

ph55 retains your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records, identity verification documents, and account activity logs may be retained for a minimum of five years following account closure to satisfy anti-money laundering and financial reporting requirements. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, ph55 will securely delete or anonymise your personal information so that it can no longer be linked back to you. If you request the deletion of your account and associated data, ph55 will process that request within a reasonable timeframe, subject to any overriding legal obligations that require us to retain certain records. You may contact ph55 support at any time to ask about the specific retention period that applies to your account data.

Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the personal information ph55 holds about you, and the right to correct any inaccurate or outdated information in your account. You also have the right to object to the processing of your personal data in certain circumstances, the right to erasure or blocking of data that is no longer necessary or was collected unlawfully, and the right to data portability where technically feasible. If you believe that ph55 has handled your personal information in a way that violates your rights under Philippine law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact ph55 through the support details available on the platform, and we will respond to your request within the timeframe required by applicable law. ph55 is committed to upholding the privacy rights of every Filipino player and will process all data subject requests in good faith and without undue delay.

ph55 may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, or updated requirements under Philippine law. The most current version of this policy will always be available on this page, and the effective date at the top of the document will be updated accordingly. Where changes are material — meaning they significantly affect how your personal information is used or your rights as a data subject — ph55 will notify registered players through the contact details associated with their account where reasonably practicable. Continued use of the ph55 platform after an updated Privacy Policy has been posted constitutes your acceptance of the revised terms. We encourage all Filipino players to review this page periodically so that you remain informed about how your personal data is being protected.